FAQ

Motorhome Tours know how important it is for you to travel with the right tour operator which is why we have collated a clear Frequently Asked Questions page. After all, you want to know about the operator and how they ensure that you have a worry free Tour experience and what best practices are in place to ensure a great time is had.

Please read through our FAQ page and if your still unsure about something we encourage you to call or email Linda or Giles where we can discuss any questions or queries. We want you to feel comfortable on the tour so please ask away!

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Why would we book an escorted tour with Motorhome Tours?

Escorted tours are fun, friendly and sociable and a great way to travel around Europe. We issue you a travel pack on arrival of the tour so you can go through all the information.
They are a great way to travel with other likeminded people who, if are you new to motorhoming, will share a wealth of experience with you.
We are experienced motorhomers with many years travelling in Europe, five of these years full time.

We have an individual ‘log in’ to a personal portal on our website where you will find trip information, invoices and any other relevant info you need for the tour.

We will produce a video and photos of the tour which will be sent to you following the tour completion. We hope you enjoy these memories for yourselves and enjoy showing your friends and families.

During the free time you are welcome to join us when we have a drink before dinner or a meal out.

Who will be the hosts for our tour?

We, Giles and Linda, are the hosts for each tour. See ‘Our Story’ page for more info on us.

How do you protect our money?
Monies are protected in a client account adhering to ‘The Package Travel Regulations 1992’. Your monies are held in the account till the end of the tour which provides security on all monies paid.
We have not travelled abroad before. Are you tours for us?
Absolutely. Our tours are suited to all motorhomers and people choose to book an escorted tour for many reasons from being new to travelling abroad through to the social aspect of being with other likeminded people.
How many motorhome places are there on each tour?

The majority of our tours cater for 2-15 motorhomes although a tour will not be cancelled if not full but we do require a minimum of  2 motorhomes for the tour to go ahead.

Are your tours fully escorted?

Our tours are fully escorted for the duration of the tour as stated in the itinerary. For some of our tours we are happy to meet you at a site near a French Ferry Port if you wish to travel with us to the start site. This will incur an extra cost.

Are we able to bring a pet?
All of our tours are now pet friendly and we know this means a lot to some of you as our dog travelled with us for many years. There may be some excursions and meals that your pet is unable to join you and we cannot guarantee a refund for this part of the tour if you are unable to attend.
When is the best time to book a tour?

Tours get booked up quickly, often 9-12 months in advance, so book as far in advance as you are able to and guarantee your place.

Do we get some time to ourselves?
Yes. We think it is important to have free days to do as you wish, this maybe a day out of your choosing or just relaxing on the site and getting to know other motorhomers better who may become friends for life.
Are there any restrictions on motorhomes?
Due to some restrictions on campsites there is a limit on length to 8 metres and no towing on most of the tours. If your motorhome is longer than this and you are wishing to book a tour, please contact us and we can talk this through with you.
What type of campsites will be staying at?
We choose the most suitable campsites in each destination to suit the needs of the tour (excursions, public transport etc) Campsite standards vary in Europe but will always meet our needs.
What documents and special equipment do we need to comply with other countries policies?

You will need driving licence, passport. V5C certificate and Insurance documents including Vehicle Insurance ‘Green Card’.
It is required to carry the following safety items – warning triangle, reflective safety vests, first aid kit, fire extinguisher and beam deflectors. If any other items are required for certain counties in addition to these, they will be detailed on the Tour information. You are responsible for ensuring you have the correct documentation for each country the tour travels through.

What’s included in our tour cost?
All campsites, excursions, meals and drinks as stated on the tour itinerary. The travel pack which is sent to you ahead of the tour and our (Giles and Linda) assistance throughout the tour.
What’s not included in our tour cost?

The standard costs not included are fuel, travel insurance, tolls, vignettes, drinks and food not in the itinerary, ferries and trains. 

Voucher Fair Use Policy?

Only one voucher may be used per booking.

Do you have a reserve list if the tour we choose is fully booked?
If the tour you choose is fully booked and you wish to be placed on a reserve list, then let us know. If anyone cancels, we will contact you to ask if you would like the available place.
Can we choose how we travel across the Channel?

Yes. Our tours start on the continent so you can travel by ferry or train. We are happy to assist you with this process if you would like.

What happens if we have to cancel?
Please read our Terms and Conditions for our full cancellation policy. Our normal terms are 65+ days before tour start date – deposit loss. 32-64 days 50% loss. 0-31 days 100% loss. If you have cancellation cover with your travel insurance, you maybe able to recover these costs.
What happens if we breakdown or become ill?
We will help you in any way we can if either of the above happens. However, we will need to carry on with the tour as per the itinerary. We will keep in touch with you if you are unable to stay on the tour and hopefully arrange that you re-join us at a later date. We are unable to offer any refund for any parts of the tour missed.

Please contact us if your question is not on our list. We can reply by email, telephone or skype/facetime.

May I see some testimonials from customers?

Yes, we have a page for some of the testimonials received recently.    Click here for details.

Do I need to be fully vaccinated for Covid?

With the World vaccination roll out fully underway it is a requirement of travel to most destinations that travellers are fully vaccinated against Covid and carry with them the appropriate Digital Certificate. This is the responsibility of traveller to arrange before embarking on a Motorhome Tours holiday.
Should you choose not to be fully vaccinated and current requirement to your chosen tour destinations require this, this will not be a valid reason to request a cancellation and refund.   

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